Yes, you can quote me on that.

I don’t know if other organisations suffer from the same thing, but in the past 2 weeks i’ve discovered a number of paid services which have not been used in 4 years.
This just comes down to lack of documentation about those services so when departments changed hands, no one knew. But then again, some of these things would have changed when the same staff were there. They forgot?

Example 1: We have a Canon VC-C4R webcam on the ceiling of one of the studios. No documentation. We only found out about this when enquiring about an extras ISDN service we were paying for.
After a bit of digging around (still no paper trail) we found the ISDN and webcam were installed in 2001, but were turned off in 2002 due to a security breach.
I just canceled the ISDN service today… Now I have to try and find where the cabling for the webcam ends and we might use it again.

Example 2: Yearly Dial-up account. I got asked to look into a dial-up account when a bill arrived this month. It turns out this account has not been used in the past year, and for all we know, at least the year before that.

These also raise another important point. None of the contact details on any of these accounts were kept up-to-date with the service companys. All the authorised staff on the accounts have left the company. Makes life difficult…